Amazing Opportunity

Excellent customer service career opportunity!  We are currently recruiting dedicated, service-oriented professionals who are interested in a customer service career.  This position will be working remotely from home.

State specific pay scales for this role are as follows:

$39,531 to $69,051 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$35,937 to $62,774 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$32,344 to $56,496 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Job Summary

Under moderate supervision, works in a fast-paced professional call center environment providing excellent customer service to customers on both inbound and outbound calls. Services and assists in maintaining existing Private Passenger Automobile, Homeowner and Commercial policies.

• Work and complete all applications and processes necessary to tend to customer concerns and inquiries in an expeditious manner. This involves utilizing in-depth understanding of products and underwriting guidelines to collect customer information, evaluate and properly address individual risks including counseling customers on coverage or quoting additional lines of business; auditing and following up with customers to ensure completion of applications, open issues and policy changes, and provide policy verification as needed; servicing and maintaining existing accounts via phone with multiple carriers in multiple states, to include quoting/cross-selling/up-selling of insurance products as well as handle all policy inquiries and changes.
• Interact with Underwriters to respond to general questions or resolve complex underwriting policy issues.
• Resolve general billing inquiries and process basic payments.
• Utilize in-depth understanding of related products and systems knowledge to complete tasks independently and in a timely manner; completes project work as assigned.

Qualifications

• Knowledge of customer service skills/customer-focused sales; strong persuasive ability required.
• Extensive knowledge of state-specific underwriting guidelines and Mercury’s underwriting protocols.
• Broad knowledge of Company policies and procedures
• Proficiency in Microsoft applications (Word, Excel, Outlook, etc.) and the ability to effectively utilize internal computer systems and applications
• Strong attention to detail and excellent organizational skills
• Strong written and verbal communication skills
• Strong technical skills
• Strong customer service skills and the ability to interact with our customers as well as our internal business units in a professional manner
• Ability to work in fast-paced environment, multi-task, be able to prioritize workflow, and organize various communications in a timely manner as needed
• Ability to analyze customer needs, problem solve and make sound business decisions

 Education/Experience

• High School diploma or its equivalent
• Bachelor's degree a plus
• Active Resident General Lines Property & Casualty (P&C) license required
• Ability to obtain an appropriate P&C equivalent license in other Mercury states as required
• 2 years of directly-related Property & Casualty Insurance experience in a call center and/or customer service environment
• Bi-lingual (Spanish) preferred, but not required
• Mercury Insurance Group experience a plus

 Work-from-home requirements:

• Dedicated, quiet workspace
• High-speed internet via reliable provider
• Ability to attend virtual meetings and training sessions

 Apply today for a career at AIS as a Policy Service Agent!

Who We Are

AIS was founded in 1968, selling auto insurance in sunny California.  To meet our customers' growing demand, over the years we expanded our service capabilities across all 50 states offering many lines of insurance including motorcycle, classic car, boat and watercraft, motor home, recreational vehicle, homeowners, renters, condo owners, earthquake, mobile home, flood, umbrella, business, and more.

From the beginning, we’ve made it our policy to find the best of both worlds, combining savings and quality to ensure our clients have coverage from a reputable company at an affordable price.

Auto Insurance Specialists has been providing trusted insurance solutions to California residents for over 55 years. Since 2006, we’ve expanded our online sales and service capabilities to support customers in all 50 states. At AIS, we work hard—but we also make time for fun, celebrate wins together, and foster a culture where people genuinely enjoy what they do.

We believe in the power of diverse perspectives and inclusive teamwork. Every team member brings unique strengths, and we value what each person contributes to our shared success.

We take care of our people—because we know that when you thrive, so do we. That’s why we offer competitive compensation, comprehensive benefits, and resources to help you achieve your health, financial, and professional goals.

AIS is an independently-operated and wholly-owned subsidiary of Mercury Casualty Company, a California corporation.  We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

What We Offer

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Professional development & promotional opportunities Education assistance and training programs Company recognition program
• Mental wellbeing and caregiver support resources